Terms and Conditions

1. Introduction

Welcome to Oaktree Corporate Migration Partners. These Terms and Conditions govern your use of our website and the migration services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website or services.

2. Services Provided

Oaktree Corporate Migration Partners provides professional migration advice and visa application services for Australian immigration matters. Our services include but are not limited to:

• Initial migration consultations and assessments
• Visa application preparation and lodgement
• Skilled migration advice and applications
• Family and partner visa applications
• Employer sponsored visa services
• Business and investment visa guidance
• Visa refusal reviews and appeals assistance
• Ongoing case management and communication with authorities

3. Professional Registration

Reetu Sharma is a registered migration agent under the Migration Agents Registration Authority with registration number 2519093. All migration advice provided complies with the Migration Agents Code of Conduct and Australian migration law.

As a registered migration agent, we are authorised to provide immigration assistance as defined under the Migration Act 1958.

4. Client Obligations

When engaging our services, you agree to:

• Provide complete, accurate, and truthful information at all times
• Disclose all relevant information that may affect your visa application
• Respond promptly to requests for information or documentation
• Notify us immediately of any changes to your circumstances
• Follow our professional advice and instructions
• Pay all fees and charges as agreed in your service agreement
• Comply with all Australian immigration laws and regulations
• Maintain confidentiality of any sensitive information shared

5. Fees and Payment

Our professional fees will be outlined in your service agreement. Payment terms include:

• Professional fees are separate from government application fees
• Initial consultation fees may apply and will be communicated upfront
• Payment is required before commencement of work unless otherwise agreed
• Additional fees may apply for complex cases or additional services
• Government fees, translation costs, and third party charges are payable by you
• Refunds are subject to the terms outlined in your service agreement
• All fees are in Australian dollars unless otherwise specified

6. No Guarantee of Outcome

While we provide expert professional advice and prepare applications to the highest standard, we cannot guarantee any specific outcome or visa approval. Visa decisions are made solely by the Department of Home Affairs or relevant authorities.

Factors affecting visa outcomes include but are not limited to changes in immigration policy, legislation, your personal circumstances, and information provided in your application.

7. Limitation of Liability

To the maximum extent permitted by law, Oaktree Corporate Migration Partners will not be liable for:

• Visa refusals or delays caused by government processing times
• Changes to immigration laws or policies beyond our control
• Losses arising from incomplete or inaccurate information provided by you
• Decisions made by the Department of Home Affairs or other authorities
• Consequential, indirect, or special damages arising from our services
• Actions or omissions of third party service providers

Our total liability for any claim will not exceed the fees paid to us for the relevant service.

8. Confidentiality and Privacy

We are committed to protecting your personal information and maintaining confidentiality. All information you provide will be handled in accordance with our Privacy Policy and Australian privacy laws.

We will only disclose your information where necessary for your visa application, where required by law, or with your express consent.

9. Communication

We will communicate with you primarily via email unless otherwise agreed. You agree to:

• Check your email regularly for important updates
• Ensure your contact details are current and accurate
• Respond to our communications within reasonable timeframes
• Notify us immediately if your contact details change

We are not responsible for missed communications due to incorrect contact information or failure to check emails.

10. Intellectual Property

All content on this website including text, graphics, logos, images, and software is the property of Oaktree Corporate Migration Partners and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written permission.

11. Website Use

When using our website, you agree to:

• Use the website only for lawful purposes
• Not transmit any harmful or malicious code
• Not attempt to gain unauthorised access to any part of the website
• Not use the website in any way that could damage or impair its functionality
• Not collect or harvest any information from the website using automated means

12. Third Party Links

Our website may contain links to third party websites for your convenience. We are not responsible for the content, privacy practices, or terms of these external sites. Accessing third party websites is at your own risk.

13. Termination of Services

Either party may terminate the service agreement by providing written notice. Upon termination:

• You remain responsible for payment of fees for services already provided
• We will provide you with copies of documents prepared to that point
• We will cease acting on your behalf and notify relevant authorities if required
• Refunds will be processed according to the terms of your service agreement

14. Professional Conduct

We maintain the highest standards of professional conduct and ethics in accordance with:

• The Migration Agents Code of Conduct
• The Migration Act 1958 and Migration Regulations 1994
• Australian Consumer Law
• All relevant professional and ethical standards

15. Complaints and Disputes

If you have any concerns or complaints about our services, please contact us first to resolve the matter. We are committed to addressing your concerns promptly and professionally.

If you are not satisfied with our response, you may lodge a complaint with:

• The Office of the Migration Agents Registration Authority
• The Office of the Australian Information Commissioner for privacy matters
• Your relevant consumer protection authority

16. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Australia.

17. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately upon posting. Your continued use of our website or services following any changes constitutes acceptance of the modified terms.

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service agreement you enter into with us, constitute the entire agreement between you and Oaktree Corporate Migration Partners regarding your use of our services.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Oaktree Corporate Migration Partners
Director: Reetu Sharma
MARA Registration: 2519093

Phone: +61 424 922 022

Email: info@oaktreemigration.com.au

21. Acceptance

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.